F&B Waiter/Ess

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

• The Restaurant Waiter

As the Restaurant Waiter, you will play a vital part in creating a positive dining experience for our guests. As a waiter, you will provide attentive service, take orders, and ensure the timely and accurate delivery of food and beverages, contributing to the overall success of our restaurant. The role will report directly to Restaurant Floor Manager/Supervisor and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.

Duties And Responsibilities

• Deliver friendly, professional guest service, ensuring a personalised and high-quality dining experience.
• Accurately take and deliver food and beverage orders, providing menu recommendations and maintaining strong product knowledge.
• Maintain clean and well-presented tables, ensuring efficient setup, clearing, and overall dining environment.
• Drive sales through upselling and promotion of menu items and specials while handling billing and payments accurately.
• Collaborate with team members to ensure smooth service, support training of new staff, and assist with bar and terrace operations as required.

Skills and Knowledge

• Strong communication and presentation skills (verbal, listening, writing)
• Experience in hotel operations and service quality levels.
• Strong organization and analytical skills in problem-solving.
• Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors.
• Knowledge of the markets specific luxury / lifestyle hotel sector.
• Effective conflict and change management skills.
• Salary: £12.71 p/h + service charge, plus benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme
• Location: London